About Zed

https://zed.co

Zed delivers honest, customer-first financial products that unlock wealth creation for the next generation. We’re starting with helping young professionals in Southeast Asia access credit responsibly and build habits for long-term financial success.

This is an exciting opportunity to join an early-stage team on a mission to fix a broken banking system that has shut out the world's youngest and fastest-growing consumer class. We are a BSP supervised financial institution and are currently operating in a private Beta.

We are proud to be backed by global fintech venture fund, Valar, and leading fintech operators from Nubank, Square, Cred and Mercury among others. We work remotely and out of our San Francisco and Manila offices.

Co-Founders

Danielle Cojuangco Abraham and Steve Abraham

We're former YCombinator founders and Stanford Engineers who built and sold our last payments startup in the US (Symple YC W'17). We also have deep ties to the banking industry in the region.

The Role

Zed’s top priority is to deliver a premium customer experience that sets the standard for digital financial services in the region. As our first Customer Experience hire, you will be an essential interface between our customers and operations, compliance, product, design and engineering teams. This isn’t a standard customer support role. You will report directly to the CEO and collaborate with leadership across functions as we define and iterate our customer success playbook.

What you’ll do:

• Assist in configuring our customer support platform and implementing modifications as needs and processes evolve
• Collaborate with the CEO, Ops and Compliance on the design and refinement of key processes such as onboarding, due diligence and payments
• Respond to customer inquiries, collaborating with engineering and other stakeholders to troubleshoot and resolve issues rapidly and with minimal friction for the end user
• Collect customer feedback and route it to the appropriate stakeholders at Zed
• Generate customer complaint reports for regulatory agencies as needed
• Provide input on requirements and design of internal tools and systems and assist with testing and improving them
• Assist with testing the Zed App, Card and other customer touch points
• Become an expert on our product and champion the needs of our end users
• Assist with user growth and engagement efforts and experiments, particularly throughout our private beta

About you:

• You have a Bachelor’s Degree
• Exceptional written and verbal communication skills — you are able to correspond effectively with end users in clear, concise language that aligns with the Zed brand.
• Organized and efficient - you pay rigorous attention to detail and meet deadlines
• You are empathetic and care deeply about user experience